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Support

Set contact email

After you close the browser, support can use this email to notify you of the outcome.

If this conversation is linked to an order, support will use the order email; no separate setup is needed.

Follow-up email is set

Contact email

Enter 6-digit verification code

The verification code is valid for 10 minutes.

Enable chat notifications

Continue your support request

To protect your order information, verify your identity first. Once verified, the support chat for this request will open directly.

Checking the support link...

Sign in to the account used for purchase

Verify with the purchase email

Enter the email used at checkout and we'll send a 6-digit verification code.

Purchase email

Enter 6-digit verification code

If the email matches the order, the code will be sent there. Check your spam folder too.

Verification Code

The verification code is valid for 10 minutes.

Identity verified

Select the button below to create and open the support chat for this request.

Verification complete. Loading the chat...

This support link is unavailable

This link may be invalid or expired. You can request a new link or use regular support instead.

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The connection was interrupted. Please try again later.

Verification is used only to confirm order ownership. Your email and order details will not be shown in the support chat.

This conversation has ended — view only.

Polaris Local Breakout eSIM

The Local Network eSIM brand running on local carriers, direct to local towers, no detours, no throttling; paired with global Roaming plans for the most complete overseas connectivity.

Popular Destinations

China
Japan
Korea
Thailand
Vietnam
USA
Europe
More Countries →

Service & Support

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Contact Us

Neutron Star Technology Inc.
contact@polaris-esim.tw
Tax ID 83114084

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Add Guest Order to Your Account

Please verify the email address used at checkout to confirm this guest order belongs to you.

Email used at checkout

Verification Code

Order Number
Add to member account

This order, its eSIMs, and related top-up records will be added to your account together. The original recipient email, transaction details, and invoice details will remain unchanged. Member rewards will not be granted retroactively.

After the order is added, notifications will still be sent to the original order email address. The system may also notify the Google email address linked to your member account. The original guest link will require member sign-in.

Auto Top-Up

Keep the order's original payment method

Member credit and your primary member card will not be used. If the original card cannot be charged, no other card will be charged instead.

Turn off auto top-up

Checking the order and your account… An error occurred. Please try again later. The order has been added to your account. The order has been added to your account, but the chat could not be updated. Please refresh the chat. A verification code has been sent to {email} and is valid for 10 minutes. Please choose what to do with auto top-up. Original payment card: {card} No usable original payment card is available. Please choose to turn off auto top-up. Resend verification code Resend available in {seconds} seconds Processing... Login Register Send Verification Code Complete Registration Sign in to continue adding the order to your account Create an account to continue adding the order Don't have an account? Already have an account? Register now Log in now An error occurred. Please try again later. The login window has been closed. Please try again. The two passwords entered do not match. An account with this email already exists. Please sign in with Email and password first, then link Apple in account settings. This email is a Google primary account. Please sign in with Google instead.

Buy in this conversation

eSIM Delivery Email

Verification code sent to

Enter 6-digit verification code

Buy in this conversation Buy this option Selected items Quantity Remove Days Recalculate Promo Code Apply Use Store Credit Subtotal Discount Store Credit Total Payable Estimated member reward for this order Review the amount again after making changes Confirm amount and proceed to payment Secure checkout and payment eSIM Delivery Email Payment details go only to the secure checkout form Sign in or become a member Members can use store credit and earn rewards based on the amount actually paid. You can also buy as a guest. Continue as a guest Order Number Checking payment status. Please do not pay again Payment incomplete Retry after confirming no charge was made Payment confirmed. Preparing your eSIM Your eSIM is ready Installation details sent Installation details not yet sent View order and installation details Refresh status Retry Processing... An error occurred. Please try again later. Sign in to continue this conversation and purchase Create an account to continue your purchase Login Register Send Verification Code Complete Registration Don't have an account? Already have an account? Register now Log in now A verification code has been sent to {email} and is valid for 10 minutes. The two passwords entered do not match. The login window has been closed. Please try again.